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Customer service is the first person that do contacts with the clients regarding to problem or question about a company, so no wonder that hiring the right employees is critical. John Tschohl, founder of Service Quality Institute once said that consumer satisfaction has a noticeable impact on a company’s bottom line and can give an organization an upper hand over its competition…

A person will draw the impression about another in the first 20-30 seconds of the meeting. This is an important fact to keep in mind when you meet someone you want to impress, i.e. you would need to project your best possible in those thirty seconds to be assured of a positive impact in the mind of the person whom you are meeting.

When we are talking about an interview, the first impressio…

As a candidate you should be able to express yourself with clarity and precision. To do this you must make adequate preparation, anticipating likely questions and rehearsing your responses. Your answers should appear spontaneous. At the same time, you should come across as thoughtful, articulate and coherent. So preparation is essential.

During the interview you should spea…