William kimcil,
815, any St.
Carlisle, MA 1009,
(156)-561 7910

Objective: Willing to do the profession as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization.

Educational Talent:

* Completed Diploma in Computer Science from New York University in 1997.
* Completed courses to obtain technical skills.

Experience:
Job Profile: As help desk analyst
Company Name : PVGR and Assoc., New York
Duration : From 1998 till present date

Responsibilities handled are summarized as below :

* Provided a single point of contact for all users to report problems and assist to raise service requests.
* Provided first level technical and IT support to government users for troubleshooting problems.
* Closed the problems with confirmation of government users.
* Obtained advise from senior to solve the complex issues and they may lead to complains.
* Responded quickly, receive calls and give solution that problem.
* Attended seminars to increase information in solving complex issues.

Responsibilities:

* Good in communication so as to keep strong relationship with customers.
* Good in English communication.
* Able to handle work simultaneously at a time.
* Capable to keep details of user which are used in future to solve complex issues.
* Able to create database of different users for different application.

Computer Skills:

* Have good knowledge of Microsoft Excel, Power Point, Access etc.
* SQL
* Oracle