Sample Telecommunications Manager Resume

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Salampesi
1234, East 80 Street,
Carlisle, MA 01741,
(123)-456 7890.

OBJECTIVE
Management position requiring strong communications, sales, supervisory and customer relations skills in the field of Financial Services.

EXPERIENCE
THE SHERWOOD CORPORATION, Bremerton, WA
Telecommunications Director
1991-Present

Successfully manage 80 Problem/Resolution Telephone Representatives. Develop and implement customer service procedures. Responsible for year-end positive variance of 35.2 million budget.

Manager, Problem Resolution Center
1989-1991
Effectively developed rotational instruction for inbound telephone managers and supervisors. Areas included Account Analysis. Trading Support, Management Support and Payments.

Manager, Telephone Operations
1988-1989
Planned and scheduled 24-hour operations and ongoing training for 600 telephone representatives at new operations center in Bremerton. Relocated from native Vermont as part of start-up team.

Supervisor, Retail Sales, Woodstock. VT
1987-1988
Promoted to supervisor of 15-30 representatives. Responsible for individual and group performance and productivity.

Telephone Representative
1986-1987
One of the first Sherwood telephone representatives to be fully cross-trained in sales, customer service, and mutual fund trading.

EDUCATION
Heritage College, Toppenish, WA
Bachelor of Science Candidate.
History/Political Science Major
Estimated completion, December, 1996